Answers before you choose

A practical reference for choosing a pair and knowing what happens next.

How should I choose a size?

Measure both feet while standing, wearing the socks you plan to use. Compare the longer measurement with the chart on that specific product page. Some pairs use size codes rather than a U.S. size label; the length reference helps you compare them. Do not transfer a size from one chart to another.

Which style works with office clothes?

A plain lace-up or streamlined loafer usually pairs easily with chinos and tailored trousers. For a relaxed dress code, consider a simple low-top sneaker. Check your workplace’s dress expectations before choosing.

Are all uppers genuine leather?

No. The collection includes leather, suede, fabric, microfiber and PU uppers. Each page identifies the stated material. PU and microfiber are synthetic materials; they are not described as genuine leather.

How should I care for a pair?

Remove loose dirt with a soft brush. For smooth leather, follow a care product’s instructions and check compatibility on a small hidden area. Use a dry suede brush for suede. Wipe synthetic uppers gently with a lightly damp cloth. Air-dry away from direct heat; do not machine-wash unless the product instructions explicitly allow it.

Where can you deliver?

Our delivery area covers the contiguous 48 states. Alaska, Hawaii, U.S. territories and military postal addresses are outside that area.

How long will an order take?

Processing takes 1–3 business days. After dispatch, transit takes 3–7 days. These are separate stages. Holidays, weather or carrier disruptions can affect arrival.

What is the shipping charge?

Standard shipping costs $6.99 when the merchandise subtotal is below $59. A subtotal of $59 or more qualifies for free shipping, calculated after discounts and before tax.

Can I return shoes that do not fit?

You can ask to return a pair within 30 days after delivery. Shoes should remain unworn and include their original packaging. For a size preference or change of mind, you cover return postage. We cover return shipping for a quality issue, wrong item or transit damage.

Where do returns go, and when are refunds issued?

Return to Pina Hernandez Trading Family LLC, 14281 S 12th Pl, Phoenix, AZ 85048-4405. Include your order number. You can contact us first for guidance. Inspection takes 3–5 business days after arrival; we initiate an approved refund afterward. Bank posting time is additional.

How do I reach customer care?

Email [email protected] or call 828-390-0928. Our customer care hours are Monday–Friday, 9:00 a.m.–5:00 p.m. Eastern Time.